Grammarly introduces the Effective Communication Score (ECS) to measure AI's impact on organizational communication. It aims to assess overall communication quality through metrics like correctness, clarity, and inclusivity. ECS provides real-time insights for Enterprise customers, helping them understand communication effectiveness compared to industry benchmarks. The scoring method gauges the number of unaddressed writing suggestions, reflecting communication quality. The initiative seeks to enhance insights on communication across platforms and prove Grammarly's ROI, helping organizations improve their writing and productivity.

https://www.grammarly.com/blog/engineering/effective-communication-score/

Customer support teams face high ticket volumes and constant communication demands, leading to burnout; 62% of agents feel pressured by the expectation to always be connected. Despite AI's potential to alleviate some of this burden, adoption is low, with only 68% using it. Barriers include lack of resources, privacy concerns, and preference for human interaction. AI can enhance agent communication, productivity, and brand compliance, but customer support tools must evolve to meet growing demands.

https://www.grammarly.com/business/learn/cx-productivity-shift/

TLDR: A rough draft helps writers explore ideas freely without perfectionism, paving the way for better organization and clarity. It fosters momentum, clarifies arguments, and prepares for revisions. Key steps include transitioning from an outline, writing an introduction, developing body paragraphs, overcoming obstacles, and concluding effectively. Tips include writing without overediting, utilizing placeholders, and seeking feedback. Embrace AI tools like Grammarly for enhanced drafting efficiency, but remember to revise with your unique voice.

https://www.grammarly.com/blog/writing-process/how-to-write-a-rough-draft/

Writing involves direct and reported speech. Direct speech conveys exact words (quotes), while reported speech summarizes without quoting verbatim. Both enhance communication in narratives, journalism, and academia. This guide covers definitions, differences, common errors, and usage, including when to opt for each type. Direct speech uses quotation marks, retains the original tense and pronouns, while reported speech paraphrases, adjusts tense, and omits quotation marks. Proper usage affects clarity and tone in writing. Understanding these forms is crucial for effective expression across various contexts.

https://www.grammarly.com/blog/grammar/direct-and-reported-speech/

Dr. Brian Harfe from the University of Florida addresses AI's impact on student writing assessments by incorporating AI into coursework. Instead of banning AI, he redesigned assignments for students to create drafts using AI, then critique and revise them, promoting transparency and critical engagement. He utilized Grammarly Authorship for accurate attribution of AI versus student-written content, enhancing the assessment process. The initiative resulted in high student engagement and insights into their writing processes. Harfe's experiments signal a shift in teaching strategies to adapt to AI's role in education while maintaining academic integrity.

https://www.grammarly.com/blog/writing/modernizing-the-traditional-writing-assignment/